Support
We reply to every email, usually within two working days.
Tell us your habit name and the date if it's about a charge.
Common questions
What counts as a miss?
Tapping No, or not answering by 12:00 noon UK time on that day. If your phone was off or you didn't see the question, it still counts, so the 10am reminder is worth keeping on.
I tapped the wrong answer. Can I fix it?
Yes. Email us before the 1st of the month with the habit and date, and we'll correct it before your card is charged.
When will I be charged?
Once a month, on the 1st, for all the misses from the month before. We email you a few days before with the total. If you had no misses, nothing is charged.
How much goes to charity?
70p of every £1. The other 30p covers card fees and running costs. Donation receipts are shown in the app under Totals.
The question isn't showing on my lock screen.
Check that Live Activities are on: Settings, then Habitax, then Live Activities. Also make sure notifications for Habitax are allowed. If it still doesn't appear, email us with your iPhone model and iOS version.
How do I remove my card?
In the app, go to Settings, then Payment, then Remove card. Any misses already recorded for the current month will still be charged.
How do I cancel Premium?
Premium is billed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, then Habitax, then Cancel Subscription.
How do I delete my account and data?
In the app, go to Settings, then Delete account. Or email us from any address and we'll delete it for you within 30 days. See the privacy policy for what we keep for legal reasons.